List of the DOJ’s Top Ten Consumer Complaints in 2021


To kick off National Consumer Protection Week, Attorney General Ellen Rosenblum today released the Oregon Department of Justice’s (DOJ) Top Ten Consumer Complaints list of 2021. For the second year in a row, auto sales and repairs, telecommunications, and impostor fraud took the top three spots.

Much of the Oregon DOJ’s consumer protection is aimed at reducing the burden on student borrowers. Since 2015, the Oregon DOJ has secured $31.8 million in student loan forgiveness through a settlement with Navient, CEC, Aequitas, EDMC, and The College Network. following MONDAY, March 14 at noon PST, Attorney General Rosenblum, the U.S. Department of Education, and the Student Borrower Protection Center (SBPC) will host a one-hour live interactive webinar covering the most important issues related to student loan repayment. Oregon borrowers in 2022 are estimated to have more than $20.5 billion in education-related debt. An estimated 85,000 Oregonians are currently behind on their student loans. Anyone interested can register for the free virtual event here.

“The past two years have been difficult for all of us — and National Consumer Protection Week reminds us that our work to protect Oregonians in the marketplace continues,” Attorney General Rosenblum said. “This year alone, we’ve supported students who are racking up student debt at record rates, and won several landmark settlements related to the opioid crisis, totaling approximately $450 million for Oregon. . Throughout COVID, we have continued to monitor scams and fraud and have responded to and resolved thousands of consumer complaints. All Oregonians should take advantage of our statewide service. Please contact the Attorney General’s Consumer Helpline at 1-877-877-9392. You never know when we can help you or refer you to someone who can! Please be safe and well.

Quick Stats 2021:

$329 million settlement with the three largest national distributors of opioid drugs and drugmaker Johnson & Johnson

$97 million settlement in Oregon with Purdue Pharma and the Sackler family

$1.4 million in restitution to Oregon Student Borrowers in Navient Settlement

$628,000 returned to Oregon consumers who have filed complaints with the DOJ’s Consumer Protection Section

26,862 phone calls to the DOJ Consumer Protection Hotline

6,683 written consumer complaints

List of top ten consumer complaints 2021:

Automotive sales and repairs (712 complaints)

Telecommunications (708 complaints)

Imposter/Fraudulent Entity Scams (591 complaints)

Loans on credit (499 complaints)

Private seller (476 complaints)

Health and medicine (343 complaints)

Travel (222 complaints)

Manufacturing (194 complaints)

Building contractors (173 complaints)

Real estate (163 complaints)

If you would like to download the DOJ’s free documents on scam and fraud prevention, visit: https://www.doj.state.or.us/consumer-protection/sales-scams-fraud/more-scams-fraud- resources/

To sign up for the free DOJ Scam Alert Network, visit: https://www.doj.state.or.us/consumer-protection/scam-alert-network/

If you have information or believe you have been the victim of fraud or a scam, contact the Oregon Department of Justice online at www.oregonconsumer.gov or call our hotline to consumer complaints at 1-877-877-9392.