SAN FRANCISCO (KGO) — The Wok Shop is a San Francisco treasure. If you haven’t shopped there yet, you’ve probably heard of it yet. Lisa Chan’s mother, Tane, has run the place for over 50 years.
“My mother has worked with Bank of America for decades,” says Lisa Chan. “She has a store, or small business, in Chinatown called The Wok Shop.”
Tane’s Zelle account appears to have been hacked and Lisa helps with the fallout. She contacted 7 On Your Side.
“So she called Bank of America and she filed a fraud complaint,” Lisa said. “It was four trades on the same day that totaled $3,500 by a Waylon Marlin.”
It was probably a fake name and the bank suspended Tane’s checking account while they investigated. A few months earlier, Tane’s phone was stolen, which may or may not be related to this hack. Lisa and her mother remained hopeful until they received an answer from BofA.
“They weren’t going to refund her money,” Lisa said. “They just couldn’t prove that it wasn’t my mother who facilitated the Zelle transactions.”
That’s when she contacted 7 On Your Side, and Lisa, Tane and Michael Finney met on a Zoom call to discuss the matter.
“Did you make these transactions? Michael Finney asked.
She replied, “No, absolutely not. The person (name) is listed on my statement.
And that person’s name is not Tane.
7 On Your Side contacted Bank of America and argued that two San Francisco institutions, Bank of America and The Wok Shop, should be able to solve this problem… And BofA succeeded.
BofA told 7 On Your Side: “Based on additional information provided by the client’s daughter and additional research on our part, we suspect that the client’s device may have been compromised.”
Bank of America has returned the full amount stolen, and 7 On Your Side would now like to thank Bank of America for their hard work of investigation.
When Michael Finney heard the good news, he headed to the Wok Shop to check in with Tane who said she was relieved.
If you have a problem with Zelle, let 7 On Your Side know. For more information on how not to get scammed, Bank of America has posted tips here.
Check out more stories and videos from Michael Finney and 7 On Your Side.
The 7OYS Consumer Helpline is a free mediation service for consumers in the San Francisco Bay Area. We help individuals with substance-related problems; we cannot act on business-to-business cases or cases involving family law, criminal cases, landlord and tenant disputes, labor issues, or medical issues. Please see our FAQs here. As part of our support process, it is necessary that we contact the company/agency you are writing about. If you do not want us to contact them, please let us know immediately, as this will affect our ability to work on your case. Due to the high volume of emails we receive, please allow 3-5 business days for a response.
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